Last updated: April 29, 2022
At Universal, we take your privacy and your personal info very seriously. We know if we screw up, even once, we could lose your trust. And trust is something we've been working hard to earn every single day—since 1983. In order to earn your trust, we do our utmost to protect your personal info. When you provide info to us at this website, social media sites, emails, and customer service, this below is what we do with that info.
Who May Use UniversalU.com
UniversalU.com is not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.
UniversalU.com is intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to UNIVERSAL. Information sent to us will be housed on servers located in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Statement.
Collection and Use of Personal Information
We may collect Personal Information that you provide us when you:
- Purchase, order, return, exchange or request certain information about our products and programs;
- Contact our Customer Service Department;
- Visit or register with UniversalU.com, affiliates or subsites.
- Enter into a contest or sweepstakes or respond to one of our surveys, or;
- Provide us with comments, feedback, reviews or suggestions.
- We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to UniversalU.com.
Shopping at UniversalU.com
When you purchase products using a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your zip code as well, to help us improve our product and service offerings to your area.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud and ultimately protect our customers.
When you call us about a product, delivery, billing question or for general customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Registration is an optional service provided by UniversalU.com. You do not have to register to browse on our Sites, but you do have to register to purchase products on our Sites. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from UNIVERSAL.
Contests, Questions, Reviews or Surveys
When you ask a question, post a review, participate in a survey or enter a contest or sweepstakes, we may collect Personal Information such as your name, address, phone number and e-mail address. We may use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may use the info to send you future marketing information.
Other Uses of Personal Information
UNIVERSAL also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Promotional Information and Marketing Materials
We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at corporate, on UniversalU.com or at an Universal event. If you would like to stop receiving such promotional information from UNIVERSAL, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement below.
Disclosure of Personal Information
Though not likely, it's possible we may enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to UNIVERSAL customers. If we do, we may share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to any of our affiliated businesses.
Access to Personal Information by Companies That Work With or on Behalf of Universal
Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information may be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.
Sale of Business
In the event that UNIVERSAL or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.
Disclosures of Personal Information in Legal Proceedings
If UNIVERSAL or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, UNIVERSAL or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, UNIVERSAL or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. UNIVERSAL or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving UNIVERSAL, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
Access to Personal Information
You may request access to the Personal Information that we have about you. If you are a registered user with our Site, you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the Site on which you registered. For further instructions on accessing the Personal Information that UNIVERSAL may have about you, please see the "Contacting Us" section of this Privacy Statement.
We provide an on-line preference page located within the My Account section on www.Universal.com where you can register and change your preferences to receive or not receive marketing materials such as our Newsletter. You may update these preferences at any time, but you must first register by creating an account before you can update any of your preferences. Please allow sufficient time for your preferences to be processed.
You may also change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: UNIVERSAL, 3 Terminal Rd, New Brunswick, NJ 08901 or by emailing email@example.com.
Mobile Terms of Service
The Universal mobile message service (the "Service") is operated by Universal Nutrition (“Universal”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Universal’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Universal through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Universal. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18339660407 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Universal mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18339660407 or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Information Sharing Disclosure Requests
If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom UNIVERSAL or any of our affiliates has shared the Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us at: UNIVERSAL, 3 Terminal Rd, New Brunswick, NJ 08901 or by emailing email@example.com.
We will respond to your request for a Notice of Information-Sharing Disclosure within 60 days.
Additional Information About Our Sites
Visiting Our Sites
In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.
For training and quality purposes, please be aware that this chat may be monitored or recorded.
Cookies and Tracer Tags
Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.
Tracer Tags: Our Sites may also use a technology called "tracer tags". This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.
As you browse UniversalU website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, such as Google and AdRoll, then enable us to present you with retargeting advertising on other sites based on your previous interaction with UniversalU website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of targeted advertising.
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Sites. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites.
To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. UNIVERSAL will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Our Privacy Statement and Outside Links
Privacy Statement Modifications
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Sites or send an email describing the changes.
If you have any questions about our handling of Personal Information, please contact us at UNIVERSAL at 3 Terminal Road, New Brunswick, New Jersey, 08901 or email us at info@UniversalU.com. You can also call us toll-free at (800) 872-0101 or (732) 545-3130 (international).
List of Cookies We Collect
UniversalU.com is hosted on Shopify and as such we use various cookie and tracking technologies to provide our customers with more personalized experiences. Please refer to https://www.shopify.com/ca/legal/cookies to learn more about the types of cookies and other tracking technologies that Shopify may place on your device when you are visiting our storefront which uses the Shopify platform to power our site.